Terms and conditions

​​1. Bookings:

1.1. All bookings are subject to availability.

1.2. To secure a booking, a non-refundable deposit (30%) may be required.

1.3. The remaining balance must be settled before the day of the appointment, unless otherwise agreed upon.

If no payment has been made by the client, we reserve the right to cancel the booking. You will first be contacted to be given the opportunity to make a decision, and then notified of the cancellation if payment hasn't been made.

Bookings are NOT confirmed without payment.

No payment = No Booking. Unless otherwise agreed upon both parties. 

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2. Cancellation & Rescheduling Policy

2.1 Deposits
All deposits are non-refundable under any circumstances.
The deposit secures your date and covers administration and preparation time.

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2.2 Bookings for Three or More Services (“Group Bookings”)

For bookings of three people or more, including bridal parties:

A minimum of 30 days’ notice is required to cancel or reduce services.

Cancellations or reductions within 30 days of the booking date will result in the loss of all payments made, including the booking fee and any additional payments.

If sufficient notice is given (more than 30 days), the booking may be rescheduled to a new date, subject to availability. Deposits remain non-refundable.

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2.3 Single or Two-Service Bookings

For bookings of one or two services:

Bookings must be confirmed and finalised at least 14 days prior to the appointment.

If cancelled before 14 days, the deposit will be retained but no further payment is required.

Cancellations made within 14 days of the booking date are non-refundable and the full booking fee will be retained.

 

2.4 Full-Day or Half-Day Bookings

Full-day and half-day bookings are non-refundable once secured.
Where sufficient notice is provided, these bookings may be rescheduled to a new date, subject to availability. All payments remain non-refundable.

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2.5 Rescheduling

Rescheduling may be possible depending on availability.
Please make contact as soon as possible if you need to change your date.
All deposits remain non-refundable and will be transferred to the new booking where applicable.

 

Late Cancellation – Unpaid Bookings
In the event that a booking is cancelled within 14 days (2 weeks) of the scheduled appointment date, and payment has not yet been made, the full booking amount will remain payable.

This policy is in place due to the time and resources allocated to each appointment. Cancellations at short notice often cannot be rebooked, resulting in a loss of income and the inability to accommodate other clients.

By making a booking, you agree to this condition and accept responsibility for any outstanding fees in the event of late cancellation.

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Cancellation by The House of Makeup (NZ)
In the unlikely event that I am unable to provide services on the day of your booking due to unforeseen circumstances (e.g. illness or emergency), I will:

- First, make every reasonable effort to organise a qualified replacement artist whose style, professionalism, and experience align with the standards of The House of Makeup (NZ).

- If I am unable to secure a suitable replacement, a full refund of any payments made will be issued to the client as soon as possible, and no later than 14 days from the cancellation notice.

Please note:

- Clients do not have the option to decline the replacement artist in favour of a refund unless a suitable replacement cannot be sourced.

- All replacement artists will be vetted to ensure they meet the service standards expected by The House of Makeup (NZ).

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Artist Substitution Policy
In the rare event that Sinead - The House of Makeup (NZ) is unable to attend your booking, we will make every effort to provide a trusted, highly experienced replacement artist. All artists provided by The House of Makeup maintain the same high standard of professionalism and artistry.
A change of artist does not qualify for compensation, refund, or indemnification, provided the quality of service is upheld.

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3. Late Arrival Policy:

3.1. Clients are expected to arrive on time for their scheduled appointments. In the event that a client arrives late, the makeup artist reserves the right to adjust the duration of the appointment accordingly, with no obligation to extend beyond the originally scheduled end time.

3.2. If a client is more than 15 minutes late for their appointment without prior notification, the makeup artist reserves the right to cancel the appointment and retain any booking fees paid. The client may be required to reschedule and pay a new booking fee for a new appointment.

3.3. The makeup artist shall make reasonable efforts to accommodate late arrivals, but cannot guarantee the full provision of services if sufficient time is not available due to the client's tardiness.

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4. Refund Policy:

4.1. Due to the nature of our services, once completed, there will be no refunds. Any queries will need to be addressed at the time of the event.

4.2. We are more than happy to make any adjustments necessary, within reason. A complete change of mind for makeup/hair AFTER the service is completed will incur an additional charge, or we reserve the right to refuse.

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Purpose of the Bridal Trial

The trial appointment is intended to test and discuss the overall direction, suitability, and preferences for the event hair and/or makeup. It allows us to explore styles, products, and adjustments in preparation for the event day.

A trial does not guarantee a fully perfected final result. Final refinements and adjustments are completed on the event day within the allocated booking time.

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Client Preparation

The client is responsible for arriving prepared to the trial appointment, including:

- Providing reference images in advance

- Sharing relevant information about hair length, thickness, extensions, skin concerns, or sensitivities

- Communicating any specific preferences or concerns

Late or incomplete information may limit what can be achieved within the trial timeframe. The artist is not responsible for outcomes affected by missing or delayed information.

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Time Allocation
Trials are booked for a set duration. If additional changes or extensive adjustments are requested that exceed the booked time, these may be completed on the event day or may incur an additional fee where possible.

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Payment & Rescheduling Policy:

4.3. All payments are final.

4.4. A 30% non-refundable deposit is required to secure your booking, with the remaining balance due three weeks prior to the scheduled date.

4.5. If the full amount is paid in advance and the client cancels outside of 4 weeks prior to their booking date, they are eligible to reschedule once within 12 months of the original booking date (subject to availability).

4.6. The original booking type must remain the same — for example, group bookings cannot be split into multiple smaller appointments, and combined services (such as hair & makeup) cannot be separated or exchanged.

4.7. Services are non-transferable to another person.

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5. Quotes:

5.1. Quotes are subject to change unless confirmed and agreed upon by email.

5.2. If there is an additional service, we will consult you about the service fees before undertaking said service.

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6. Security & Hygiene:

6.1. All of the kit, brushes, etc., are cleaned and sanitized before and after every customer.

6.2. If you are unwell or have any skin concerns that are potentially contagious, please do not book with us until you are feeling better and treated to ensure the safety of others.

6.3. If you are unwell and have already booked with us, please let us know at least 48 hours in advance, and we can reschedule your appointment. NOTE: You will need proof of sickness, i.e., a medical certificate.

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7. Risks and Allergies:

7.1. Clients are responsible for disclosing any allergies or sensitivities to products prior to the appointment.

7.2. The makeup artist cannot be held liable for any allergic reactions or adverse effects resulting from the use of products provided, if the client fails to disclose relevant information.

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8. Travel and Parking Fees:

8.1. A travel fee may be applied for appointments outside of a designated radius.

8.2. Clients will be notified of any applicable travel or parking fees prior to confirmation of the booking.

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8.3. Early Morning Surcharge:

In line with standard industry practice, an additional fee applies for bookings that require an early start. This helps cover the additional time and preparation required for appointments outside of usual working hours.

Before 7:00 AM: $46 per artist (incl. GST)

Before 6:00 AM (but after 5:00 AM): $92 per artist (incl. GST)

Before 5:00 AM: $115 per artist (incl. GST)

This surcharge is added to the standard service rate and will be clearly itemised on your invoice.

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9. Liability:

9.1. While every effort is made to ensure client satisfaction and safety, the makeup artist cannot be held liable for any unforeseen circumstances, accidents, or adverse reactions during or after the appointment.

9.2. Clients agree to release the makeup artist from any liability for damages, injuries, or losses incurred during the provision of services.

9.3. In no event shall the makeup artist be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the provision of services, whether based on contract, tort, strict liability, or otherwise, even if advised of the possibility of such damages.

9.4 Client Responsibility: The client (hereinafter referred to as "Client") agrees to be fully responsible for the makeup kit and all related equipment (hereinafter referred to as the "Kit") of the freelance makeup artist (hereinafter referred to as "Artist") for the duration of the engagement.

9.5 Replacement Obligation: In the event of loss, theft, or damage to the Kit or any of its contents while under the Client's custody, the Client agrees to bear the full cost of replacement or repair of the affected items. The Artist will provide an itemized list and the cost for the replacement or repair of the Kit.
9.6 Insurance Recommendation: The Artist recommends that the Client obtain appropriate insurance coverage to protect against potential liabilities, including the loss, theft, or damage of the Kit.

9.7 Indemnification: The Client agrees to indemnify and hold the Artist harmless from any claims, damages, losses, or expenses arising from the loss, theft, or damage to the Kit while in the Client's custody.

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10. Force Majeure:

10.1. The makeup artist shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions if such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, governmental actions, strikes, or power failures.

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11. Indemnification:

11.1. The client agrees to indemnify and hold harmless the makeup artist, its employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including but not limited to legal fees and costs of litigation, arising out of or in connection with the client's use of the services provided.

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12. Dispute Resolution:

12.1. Any dispute arising out of or in connection with these Terms and Conditions shall be resolved through negotiation and mediation in good faith between the parties. If mediation is unsuccessful, the dispute shall be submitted to binding arbitration in accordance with the laws of New Zealand.

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13. Confidentiality:

13.1. The makeup artist shall maintain confidentiality regarding all client information, including but not limited to personal details, preferences, and photographs, except where required by law or with the client's express consent.

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14. Consent to Use Images:

14.1. By booking our services, clients consent to the use of images taken during the appointment for promotional purposes on our website and social media channels, unless otherwise specified.

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15. Termination:

15.1. The makeup artist reserves the right to terminate services at any time if the client breaches these Terms and Conditions or behaves in a manner deemed inappropriate or disruptive.

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16. Client Conduct and Behaviour

All clients and persons present at the appointment are expected to treat the artist(s) with courtesy and respect at all times. Disrespectful, abusive, intimidating, or inappropriate behaviour — whether verbal or physical — will not be tolerated.

The House of Makeup reserves the right to cease or refuse services immediately if any form of mistreatment or inappropriate conduct occurs. In such circumstances, all payments made will remain non-refundable.

Our aim is to provide a professional, safe, and respectful environment for both clients and artists. By proceeding with a booking, the client agrees to these standards of conduct.

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16.1 Communication
Communication is welcomed and encouraged throughout the booking process. However, all correspondence must remain clear, respectful, and focused on confirming details relevant to the booking.

The House of Makeup is unable to engage in prolonged back-and-forth discussions regarding agreed pricing, policies, or previously provided information. Where details have been clearly outlined, they will be considered final.

If communication becomes excessive, repetitive, or argumentative in nature, the artist reserves the right to limit further discussion and proceed based on the agreed terms.

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17. Entire Agreement:

16.1. These Terms and Conditions constitute the entire agreement between the client and the makeup artist and supersede all prior agreements and understandings, whether written or oral, relating to the subject matter herein.

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18. Governing Law:

18.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand.

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19. Amendments:

19.1. We reserve the right to amend these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

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By booking our services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.

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20. Unsigned Agreement Clause:

​Agreement Acceptance
Payment of a deposit or booking fee constitutes acceptance of these terms and conditions, even if a signed copy has not yet been returned.

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If you have any questions, please get in touch with us x