Terms and conditions
1. Bookings:
1.1. All bookings are subject to availability.
1.2. To secure a booking, a non-refundable deposit may be required.
1.3. The remaining balance must be settled on the day of the appointment, unless otherwise agreed upon.
2. Cancellation Policy:
2.1. For bookings of three people or more, 14 days' notice is required, or cancellation fees will be incurred.
2.2. Full-day and half-day services are non-refundable, but they can be rescheduled to a new day with sufficient notice. Please ensure that you give yourself and us enough time to re-book for a new desired date.
2.3. Cancellations within one week (seven days) are non-refundable. However, if you contact us as soon as possible, we may be able to reschedule your appointment.
3. Late Arrival Policy:
3.1. Clients are expected to arrive on time for their scheduled appointments. In the event that a client arrives late, the makeup artist reserves the right to adjust the duration of the appointment accordingly, with no obligation to extend beyond the originally scheduled end time.
3.2. If a client is more than 15 minutes late for their appointment without prior notification, the makeup artist reserves the right to cancel the appointment and retain any booking fees paid. The client may be required to reschedule and pay a new booking fee for a new appointment.
3.3. The makeup artist shall make reasonable efforts to accommodate late arrivals, but cannot guarantee the full provision of services if sufficient time is not available due to the client's tardiness.
4. Refund Policy:
4.1. Due to the nature of our services, once completed, there will be NO refunds. Any queries will need to be addressed at the time of the event.
4.2. We are more than happy to make any adjustments necessary, within reason. A complete change of mind for makeup/hair AFTER the service is completed will incur an additional charge, or we reserve the right to refuse.
5. Quotes:
5.1. Quotes are subject to change unless confirmed and agreed upon by email.
5.2. If there is an additional service, we will consult you about the service fees before undertaking said service.
6. Security & Hygiene:
6.1. All of the kit, brushes, etc., are cleaned and sanitized before and after every customer.
6.2. If you are unwell or have any skin concerns that are potentially contagious, please do not book with us until you are feeling better and treated to ensure the safety of others.
6.3. If you are unwell and have already booked with us, please let us know at least 48 hours in advance, and we can reschedule your appointment. NOTE: You will need proof of sickness, i.e., a medical certificate.
7. Risks and Allergies:
7.1. Clients are responsible for disclosing any allergies or sensitivities to products prior to the appointment.
7.2. The makeup artist cannot be held liable for any allergic reactions or adverse effects resulting from the use of products provided, if the client fails to disclose relevant information.
8. Travel and Parking Fees:
8.1. A travel fee may be applied for appointments outside of a designated radius.
8.2. Clients will be notified of any applicable travel or parking fees prior to confirmation of the booking.
9. Liability:
9.1. While every effort is made to ensure client satisfaction and safety, the makeup artist cannot be held liable for any unforeseen circumstances, accidents, or adverse reactions during or after the appointment.
9.2. Clients agree to release the makeup artist from any liability for damages, injuries, or losses incurred during the provision of services.
9.3. In no event shall the makeup artist be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the provision of services, whether based on contract, tort, strict liability, or otherwise, even if advised of the possibility of such damages.
10. Force Majeure:
10.1. The makeup artist shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions if such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, governmental actions, strikes, or power failures.
11. Indemnification:
11.1. The client agrees to indemnify and hold harmless the makeup artist, its employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including but not limited to legal fees and costs of litigation, arising out of or in connection with the client's use of the services provided.
12. Dispute Resolution:
12.1. Any dispute arising out of or in connection with these Terms and Conditions shall be resolved through negotiation and mediation in good faith between the parties. If mediation is unsuccessful, the dispute shall be submitted to binding arbitration in accordance with the laws of New Zealand.
13. Confidentiality:
13.1. The makeup artist shall maintain confidentiality regarding all client information, including but not limited to personal details, preferences, and photographs, except where required by law or with the client's express consent.
14. Consent to Use Images:
14.1. By booking our services, clients consent to the use of images taken during the appointment for promotional purposes on our website and social media channels, unless otherwise specified.
15. Termination:
15.1. The makeup artist reserves the right to terminate services at any time if the client breaches these Terms and Conditions or behaves in a manner deemed inappropriate or disruptive.
16. Entire Agreement:
16.1. These Terms and Conditions constitute the entire agreement between the client and the makeup artist and supersede all prior agreements and understandings, whether written or oral, relating to the subject matter herein.
17. Governing Law:
17.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand.
18. Amendments:
18.1. We reserve the right to amend these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By booking our services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.